TO ROADMENDER

This venue offers one free Carer/Companion ticket.

Spaces are limited and will be given on a first come first served basis and you must book directly through the venues website to ensure eligibility.

Proof of disability will be required on each booking. One of the accepted forms of proof will be the Access Card. For more information on this card and details how to obtain one please go to www.credability.uk.com/access-card/ The Access Card informs providers quickly and discreetly about the support and facilities a person may require when attending the venue.

To be eligible for a Companion/Carer ticket you must be in receipt of one of the below:

• Disability Living Allowance/Personal Independence Payment
• Receipt of either the Severe Disablement Allowance or Attendance Allowance
• Access Card
• Recognised Assistance Dog Card

We do not accept:

• Christmas Bonus Letters
• Travel and Bus Passes
• Blue Badges
• Other card schemes such as CEA

Blue Badges cannot be accepted for anything other than their intended purpose, which is the allocation of accessible parking. There are many reasons a person may be entitled to a Blue Badge, but these do not translate well into the provision of a variety of reasonable adjustments to shows. As such we are unable to accept Blue Badges or similar forms of evidence including travel passes, CEA cards etc.

Spaces are limited and will be given on a first come first served basis and you must book directly through the venues website to ensure eligibility. Should you book via another outlet we not be able to honour any requests.

This venue offers one free companion/carer ticket.

• Purchase your ticket via our website
• Forward a copy of your (Door Entry Code) which will be sent to you via email once you have purchased your ticket (E Ticket)
• Forward a Photocopy of  your Disability Living Allowance eligibility, Personal Independence Payment, Recognised Assistance Dog Card, or Access Card

Any sensitive information such as address and amounts can be blanked out.

All copies received will be securely destroyed once requirements have been obtained.

Send all correspondence to dave@theroadmender.com
Or, The Roadmender, 1 Lady’s Lane, Northampton. NN1 3AH. FAO: David Norris.

Please ensure that you enclose a your contact details in case we need to verify anything

Once we receive all your correspondence and are satisfied, we will then allocate a Companion/ Carer free entry. (Subject to Availability) This will be confirmed to you via e-mail or telephone.

The role of an essential Companion

By accepting the free ticket, a Companion accepts responsibility for providing the support needed by the access customer to attend an event. This includes being able to provide them with additional assistance during the course of an emergency evacuation.

The staff at the event are unable to provide assistance in excess of their typical role and general reasonable adjustments so it’s important that, if a customer needs assistance while at the venue, their Companion is ready and willing to support you with this.

We recommend arriving at the venue 10 – 15 minutes prior to the doors opening. The door time will be stated on the tickets or confirmations. On arrival please go to the front of the queue and present your confirmation e-mail to security or box office staff. All box offices are at an accessible height.

Please Note:

• The balcony is no longer accessible to the general public or customers.
• We do not have a designated area for wheelchair users. Please arrive early to ensure that you obtain a suitable position.

With regards to your disability the building is disabled friendly with the event being held on one level. We also have suitable disabled facilities. We recommend that all disabled persons arrive at the venue early.

We currently have an induction loop within the Box Office-This is portable and can be moved.

The venue will host clubs and bands who use strobes effect lighting, signs are displayed as such, on shows with a higher than usual amount / level of this effect extra signage is displayed.

We have first aiders on duty at all time, please ask if you need assistance.

Please let any staff member know if you need any assistance.