TERMS & CONDITIONS

NEW ROADMENDER LTD

Tickets are strictly “Non Transferable” & “Not for Resale” By reselling the ticket/s you will be breaching the terms and conditions of purchase.

Tickets are not refundable under any circumstances other than a cancellation of the event or unless the event is moved to another date that prohibits you from attending. In this instance, the full value of the ticket less any booking fees and postage/credit card charges will be refunded.

Refunds for cancelled events will be processed within 10 working days of refund request.

Refunds for rescheduled events, if you have received a rescheduled event email with a specific date to apply for your refund, then that is the date applicable to that event. The refund includes the face value of the ticket minus the booking fee.

With regard to rescheduled gigs, We will always try but cannot guarantee ticket holders notification of the rescheduled date. Please monitor the website for information.

We are unable to accept any liability or replace any tickets lost, stolen or damaged after they have been received by you.

The Rules and Regulations of the venue, event organiser or promoter for which this ticket was purchased must be adhered to.

Although we will do our best to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.

Venue management reserves the right to refuse admission and may conduct security searches on entry.

You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time.

There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control.

There is no obligation to refund monies or exchange tickets should an event organiser subsequently offer any discount or promotion that makes tickets available at a price lower than that previously paid by any customer, this is outside of our control.

You are advised to check with the venue if photographic and recording equipment is prohibited. Also laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink.

The event organiser or venue management accepts no responsibility for any personal property.

Ticket holders consent to filming and sound recording as members of the audience.

All of these terms and conditions are governed by English law.

Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.

We reserve the right to cancel any tickets we believe to have been purchased fraudulently. For any other queries or help, please contact us.

Age Restrictions:

Generally most gigs are 14 years of age plus; however, they must be accompanied by an adult over 18.  There may be some shows that are an exception to this so please check at the time of booking as refunds will not be available.

Club nights are strictly over 18s (Photographic ID will be required) Unless otherwise stated. The venue will ID for alcohol in line with the Prove It 25 scheme, If you look under 25 you will be required to prove you are 18 or over. Take it as a compliment!